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1.Introduction

 

This Code of Conduct provides clear and ethical guidelines that govern the behaviour of MDO members, volunteers, and program participants to ensure a safe and positive environment for all.

 

Our aim is to foster an inclusive MDO community committed to upholding the values of peer support especially integrity, equality, dignity, authenticity, respect, and responsibility. This document outlines the standards expected in all interactions within the organization and with external stakeholders.

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2.Purpose

 

The purpose of this Code of Conduct is to:

 

  • Promote honesty, integrity, and openness in our MDO community.

  • Ensure a MDO community free from discrimination, harassment, and retaliation.

  • Align decisions and actions with MDO's mission.

  • Promote responsible engagement within the MDO community and with external stakeholders.

 

3.Scope

 

This Code of Conduct applies to all individuals affiliated with MDO, including board members, volunteers, and anyone involved in organizing and participating in MDO events.

 

4.Standards of Conduct​

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All members of the MDO community are expected to adhere to these behavioral standards:

 

  • Mission & Values Alignment: Individuals affiliated with MDO are expected to uphold and promote MDO’s mission and core values in every action taken including making decisions that prioritize MDO’s purpose and the mental health community MDO serves. All MDO groups, programs or activities incorporate MDO Mutual Support Group Guidelines & The Fundamental Principles of Peer Support.

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  • Ethics & Integrity: Maintain the highest level of ethical behaviour including honesty in all communications, transparency in decision-making and accountability for actions. Personal & organizational integrity are the foundations of trust.

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  • Professionalism: Conduct all interactions with a basic level of professionalism and discipline. Be courteous, conscientious, and polite.

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  • Respect: Foster an inclusive supportive environment by treating everyone with respect, fairness, dignity and consideration, regardless of their background, beliefs, or identity thus providing an environment free of discrimination and harassment. Any form of disrespectful behaviour including foul language, verbal or physical abuse will not be tolerated.

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  • Full compliance with Laws & Regulations: Abide by all applicable laws and non-profit industry-specific regulations including governance, financial reporting, data protection and health & safety. Hospital environments maintain a scent free policy and mask policy if unwell. MDO must fulfill obligations towards stakeholders and the community ethically.

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  • Confidentiality: Safeguard sensitive information and use only for legitimate, authorized purposes. Respect confidentiality and the privacy of others at all times.

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  • Responsibility: Acknowledge and correct any inappropriate behavior by reporting any violations of this Code through the channels provided in section 6.

 

5.Anti-Discrimination Policy

 

MDO is committed to creating an inclusive and welcoming environment for all.

 

Discrimination of any kind against any individual or group on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, or any other status protected under applicable law will not be tolerated.

 

6.Reporting Violations

 

If you witness or experience a breach of this Code, report it immediately to our Executive Board via:

 

 

All complaints will be handled with seriousness and confidentiality through a thorough investigation process. Please refer to MDO’s Complaint and Corrective Action Policy also found on the “Contact Us” page of MDO’s website.

 

7.Enforcement and Compliance

 

Violations of the Code of Conduct may result in disciplinary action, including but not limited to suspension or termination of volunteer roles or membership.

 

The type of disciplinary action will be determined based on the nature and frequency of the violation.

 

Please note to ensure safety, persons behaving in an offensive or disruptive manner at any MDO event, program or group may be asked to leave immediately pending further investigation.

 

8.Contact Information

 

For any questions or further information concerning this Code of Conduct, please reach out to MDO via the contact details below:

 

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